what on earth is Business Procedure Outsourcing

Business Process Outsourcing (BPO) is a subset of outsourcing that involves contracting the operations and responsibilities for a particular business process to a third-party service provider.



Business Process Outsourcing (BPO) is the leveraging of technology or specialist process vendors to provide and manage an organization's critical and/or non-critical enterprise processes and applications. The most common examples of BPO are call centers, human resources, accounting and payroll outsourcing.

Business process outsourcing (BPO) is the contracting of a specific business task, such as human resources (HR) or accounting, to a third-party service provider. BPO or as others refer to as outsourcing or offshoring has been a trend in the business world as early as the simple trading began centuries ago.

South Africa has witnessed high growth in the business process outsourcing (BPO) industry over the past four years, growing by 22% annually which is twice the global growth rate of the industry and three times faster than India and the Philippines

Many global and regional companies have set up or expanded their operations in South Africa; these companies represent a variety of industry verticals, such as technology and communications, financial services, legal and healthcare.

As a Business Process Outsourcing partner, icontactbpo provides customer experiences and back office operations for our clients. However, we provide so much more than just Business Process Outsourcing. We are your partners in scale. We take the heavy burden of these tasks to allow you to focus on your core competencies and true innovation.South Africa has witnessed high growth in the business process outsourcing(BPO) industry over the past four years, growing by 22% annually which is twice the global growth rate of the industry and check here three times faster than India and the Philippines

Many global and regional companies have set up or expanded their operations in South Africa; these companies represent a variety of industry verticals, such as technology and communications, financial services, legal and healthcare.

South Africa is pivoting towards delivery of next-generation of contact center and digital servicesIn the core strength of contact center, companies have successfully demonstrated capabilities for high quality multi channel customer experience, supplemented by deep customer analytics

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